Warranty

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PRODUCT WARRANTY & OTHER IMPORTANT INFORMATION

THANK YOU, and Congratulations, for purchasing a COULL SLEEP sleep product; that has been made with the best quality, care and craftsmanship to provide years of restful, happy and healthy, comfort and support.

GIVE yourself time to adjust to the comfort and sleep surface of your new mattress. Your body needs to adjust to the feel of a properly supportive COULL SLEEP sleep product. Remember, pillows also play an important role in ensuring a good sleep posture.

COULL SLEEP WARRANTS AGAINST DEFECTS IN WORKMANSHIP OR MATERIALS.

In the unlikely event that a manufacturing fault develops during the Limited Warranty period, as indicated on the product, inform the retailer where you made your purchase the nature of your complaint. The retailer will require the original purchase invoice to validate the product model, date and proof of purchase. This Limited Warranty only covers the initial purchaser and is effective from the date of purchase.

A LIMITED WARRANTY IS YOUR PROTECTION AGAINST DEFECTS – IT IS NOT A GUARANTEE OF PRODUCT LIFE, OR MORE IMPORTANTLY, OF COMFORT LIFE. ALTHOUGH YOUR NEW MATTRESS MAY HAVE A LIMITED WARRANTY OF 3 TO 20 YEARS, THAT DOESN’T MEAN IT WILL PROVIDE MAXIMUM COMFORT AND SUPPORT FOR THAT LONG. IF YOUR BODY OR YOUR LIFE CHANGES, YOU MAY NEED A NEW MATTRESS.

PROTECTING YOUR INVESTMENT IN HEALTHY SLEEP

Here are some simple hints on how to get the best performance from your new COULL SLEEP sleep product:

Body impressions, up to + 4cm, are a perfectly normal occurrence and indicate the settling and conforming of comfort layers to your personal sleeping position / individual body shape.

THIS IS NOT TO BE CONFUSED WITH SAGGING.

Rotating your mattress regularly will minimise these impressions, ensure that your mattress wears evenly, and will increase its comfort life and longevity.

  • DO carry your mattress upright on its side; it’s easier to handle and less likely to be damaged.
  • DO replace the bed base when purchasing a new mattress; to provide proper support.
  • DO let your new sleep product “air” when removed from its plastic packaging; and dispose thereof safely.
  • DO keep your bedding clean and use a mattress protector; occasionally vacuuming your mattress.
  • DON’T remove the labels on your mattress; they are needed to establish your Limited Warranty rights.
  • DON’T bend excessively, stand or jump on your mattress under any circumstances; it was not built for this.
  • DON’T smoke in bed; your new mattress is not fire proof.
  • DON’T use cleaning agents on your mattress; the chemicals may damage the upholstery.
  • DON’T allow your mattress to get wet; this may cause the comfort layers to compress and loose shape.

HANDLES, IF FITTED, SHOULD ONLY BE USED TO POSITION THE MATTRESS, AS THEY MAY PULL OUT IF USED TO SUPPORT THE MATTRESSES FULL WEIGHT.

LIMITATIONS TO THE PRODUCT WARRANTY

COULL SLEEP reserves the right to refuse service when the product is found to be in an unsanitary condition, soiled, stained or when failure is due to causes other than defective materials or workmanship. The decision to repair or replace will be at the sole discretion of COULL SLEEP. Replacement of one piece does not automatically constitute the replacement of the other in a sleep set, unless it is also defective. If identical materials are not available at the time of service, COULL SLEEP reserves the right to substitute materials or models of equal or better quality.

IN THE EVENT OF A REPAIR OR REPLACEMENT, THIS LIMITED WARRANTY WILL NOT BE RENEWED OR EXTENDED, BUT CONTINUED FROM THE DATE OF PURCHASE OF THE REPAIRED OR REPLACED PRODUCT.

THIS PRODUCT WARRANTY DOES NOT COVER

  • The COULL SLEEP Limited Warranty does NOT cover items such as, but not limited to:
  • Transportation and inspection costs.
  • Sales “as is”; purchases from second hand parties or non-retail establishments; or received as promotional items.
  • Bedding height; comfort or firmness preferences; suitability for specific medical conditions or sheet fit.
  • Damage due to misuse or abuse.
  • Mattress damage due to insufficient support from an inappropriate bed base or frame.
  • Sleep products altered structurally in any way.
  • Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
  • Body impressions, up to + 4cm, in the mattress.
  • Products whose identification / trade labels have been removed.

STAINS, SOILING, FLUID PENETRATION OR OTHER SIGNS OF ABUSE WILL VOID THE WARRANTY AND MAKE YOUR SLEEP PRODUCT INELIGABLE FOR REPAIR OR REPLACEMENT.

LIMITED WARRANTY & GUARANTEE INFORMATION

We make every effort to manufacture our sleep products with only the finest materials. If however you discover a defect, please contact the retailer where you purchased the product. Check your identification / trade labels for the product model and have your original invoice. A COULL SLEEP Limited Warranty is against faulty workmanship and faulty materials only, not extending to damage caused by normal wear & tear, misuse, abuse or negligence.

The cost of repair or replacement will be borne by COULL SLEEP in full during the Factory Guarantee Repair or Replacement Period. A Service Warranty Period is the balance of the period outside of the Guarantee Repair or Replacement Period where the cost of repair or replacement is borne by the customer on a pro rata basis. The duration of the Limited Warranty is indicated on the products identification / trade labels. Transport and inspection costs are specifically excluded. If the COULL SLEEP sleep product is no longer available, it will be substituted with a comparable model at the current retail price.

COULL SLEEP SHALL NOT BE HELD LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT THROUGH THE USE OF THIS PRODUCT.[/vc_column_text][mk_padding_divider][/vc_column][/vc_row]

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